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The VELLAX Payment Policy

At The VELLAX, your trust is as valuable as your timepiece. We ensure every transaction is handled with transparency, precision, and the highest level of security — so you can shop with complete confidence, wherever you are in the world.

Last Updated: October 2025

Introduction

This Payment Policy outlines how The VELLAX processes, secures, and manages payments for all online purchases made through our official website (www.watches.maxalstudio.online).
Our commitment is to provide a safe, simple, and transparent payment experience for every customer worldwide.

We aim to offer a variety of trusted and convenient payment options.
Currently, payment options are being integrated and tested for the best user experience.

Once live, The VELLAX will accept payments via 2Checkout (Verifone) — a globally recognized and PCI-compliant payment gateway that supports major methods including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal (via 2Checkout)

  • Apple Pay / Google Pay (where available)

  • Local currency options in supported regions

We may also introduce additional secure payment methods in the future to better serve our international customers.

All transactions on watches.maxalstudio.online will be processed through 2Checkout, which uses advanced SSL encryption and Level 1 PCI-DSS compliance — the highest global standard for payment security.

Your payment details are never stored, shared, or accessed by The VELLAX.
All sensitive financial information is handled exclusively by our payment partners to ensure full protection.

All prices displayed on our website are shown in USD ($) by default unless otherwise specified.
You may view approximate conversions in your local currency; however, final billing will be processed in USD.

Please note that currency conversion fees or foreign transaction charges (if any) are determined by your bank or card issuer.

For your security and ours, all payments must be authorized and verified by your payment provider before an order is confirmed.
If a transaction cannot be verified, your order will be placed on hold or automatically canceled until valid payment information is provided.

After completing your payment, you’ll receive a confirmation email containing:

  • Your order number

  • Payment summary

  • Estimated processing and shipping times

If you do not receive confirmation within 24 hours, please contact our support team to ensure your order was successfully processed.

Depending on your country of residence, additional customs duties, VAT, or import taxes may apply at delivery.
These charges (if applicable) are determined by local authorities and are not included in our product prices or shipping fees. Paying these duties and taxes, is the responsibility of the customer.

 

If your payment is declined or an error occurs during checkout, we recommend:

  • Ensuring that your card information is accurate and up to date

  • Contacting your card issuer to authorize the transaction

  • Trying an alternate payment method once available

For persistent issues, our support team is always available at support@watches.maxalstudio.online to assist you promptly.

All refund requests are governed under our official Returns & Refunds Policy, available on our website.
Once approved, refunds are processed to the original payment method used at checkout.
Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.

The VELLAX takes fraud prevention seriously.
All transactions are screened through advanced risk management systems provided by 2Checkout, and any suspicious activity may result in order cancellation or further verification.
We reserve the right to decline orders that do not meet our verification standards.

For payment-related inquiries, please reach out to:
support@watches.maxalstudio.online
Our customer care team will assist you with billing questions, payment clarifications, or any transaction-related support.

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