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The VELLAX Shipping Policy

At The VELLAX, every piece is crafted and delivered with precision. Our global shipping process ensures that your order reaches you safely and beautifully — no matter where you are in the world. Below, you’ll find everything you need to know about how we handle shipping with care, transparency, and dedication.

Last Updated: October 2025

Introduction

We’re proud to offer free worldwide shipping, ensuring that every VELLAX creation can reach our customers across the globe.
All orders are processed with the utmost care to deliver a seamless and reliable experience from our international fulfillment centers to your doorstep.

Once your order is placed, it enters our secure fulfillment process within 1–3 business days.
During this time, your products are carefully prepared, quality-checked, and packaged for shipment.
You’ll receive a confirmation email with your tracking details once your package has been dispatched.

We collaborate with trusted global logistics providers, ensuring consistent, trackable, and reliable international delivery.
Our partners handle the shipment directly from our warehouses to your address, allowing us to maintain worldwide reach with premium service quality.

Estimated delivery time varies depending on your location:

  • Standard International Shipping: 7 – 15 business days

  • Processing Time: 1 – 3 business days

Most packages arrive within this timeframe. However, in rare cases — such as customs delays, weather disruptions, or high seasonal demand — shipping may take longer.

Rest assured, we monitor every order closely to ensure safe and timely delivery.

We proudly offer Free Worldwide Shipping on all orders — no hidden fees or minimum purchase requirements.

For certain remote or restricted regions, shipping availability may vary. If your address falls outside our shipping zones, we’ll contact you promptly to arrange an alternative solution.

Once your order has been shipped, you’ll receive an email containing your tracking number and a direct tracking link.
You can follow your shipment’s journey anytime for full transparency.
If you haven’t received tracking details within 5 business days of placing your order, please contact us for assistance.

While most deliveries arrive on time, unexpected delays can occasionally occur due to factors beyond our control (e.g., customs processing or international transit conditions).

If your package has not arrived within the estimated delivery window, please reach out to our support team at
support@watches.maxalstudio.online — we’ll investigate and resolve the issue promptly.

Depending on your country, local customs authorities may charge import duties or taxes upon arrival. These fees (if applicable) are the responsibility of the recipient.
The VELLAX is not responsible for delays or additional charges incurred by customs clearance procedures.

While we aim to reach customers worldwide, certain locations may be restricted due to courier limitations or regulatory constraints.
If your address is in a region currently not eligible for delivery, our team will notify you immediately and provide a full refund or alternative solution.

For any shipping-related inquiries, please contact us at:
support@watches.maxalstudio.online
Our support team is always ready to assist with tracking updates, shipping clarifications, or delivery concerns.

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